Thank you for shopping with Certified Nutrition, operated by D.B. Trade LTD. We are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, please read our returns and refund policy below.
1. Returns
We accept returns on unopened products in their original condition. To be eligible for a return:
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The item must be unused and in the same condition you received it.
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It must be returned within 14 days of delivery.
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You must provide proof of purchase.
Please contact us at support@certified-nutrition.com before sending any items back to confirm your return eligibility and receive return instructions.
2. Return Address
Certified Nutrition
D.B. Trade LTD
Block B, St. Nicholas Street
Valletta VLT 1627
Malta
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using your original payment method, minus the shipping costs and any other applicable charges incurred during the return process.
Please allow 5–10 working days for the refund to appear on your statement.
4. Non-Returnable Items
We do not accept returns on:
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Opened or used products
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Items returned after 14 days
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Perishable or temperature-sensitive items
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Items not purchased directly from our website
5. Lost or Undelivered Orders
We are not liable for orders lost or undelivered due to courier errors or incorrect shipping information provided by the customer. However, we will provide Proof of Postage, which you can use to make a claim directly with the delivery carrier.
6. Returned Parcels
If an order is returned to us due to:
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Incomplete or incorrect delivery address
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Failure to collect from a postal facility
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Refusal of delivery by the customer
We will notify you. You may request a re-delivery (at your cost) or a refund (excluding original shipping fees and return costs).
7. Warranty
We warrant that all products sold on our website will:
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Match their descriptions
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Be of satisfactory quality
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Be fit for their intended purpose
This does not affect your statutory rights.