Last Updated: 6/12/2025
At Certified Nutrition, we are committed to delivering your supplements quickly and safely. Please read our shipping policy carefully before placing your order.
1. Delivery Options and Timeframes
We aim to process all orders within 1–2 business days (excluding weekends and holidays). Delivery times are estimated based on destination and selected shipping method:
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UK Standard Shipping: 2–4 business days
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UK Express Shipping: 1–2 business days
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Europe: 5–8 business days
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International: 7–14 business days
Note: These are estimated timeframes and may vary due to customs, courier delays, or peak seasons.
2. Shipping Charges
Shipping costs are calculated at checkout based on your location and the weight of your order.
We may offer free UK shipping on orders over a certain threshold. Details will be visible at checkout during promotions.
3. Delivery Locations
We currently ship to:
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United Kingdom
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European Union
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Selected international destinations
If we do not ship to your country, you will be notified at checkout or by email after placing your order.
4. Surcharges
For certain UK regions and larger orders (e.g., over 2kg), additional shipping charges may apply, including:
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Northern Ireland
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Scottish Highlands
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Isle of Man
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Channel Islands
Any applicable surcharge will be displayed at checkout.
5. Tracking & Notifications
Once your order is dispatched, you will receive a confirmation email with your tracking number (if tracking is available for your chosen shipping method). You can use this to monitor your delivery status.
6. Delayed or Lost Orders
While we do our best to ensure timely delivery, Certified Nutrition is not liable for delays caused by the courier or customs. If your order is delayed or appears lost, please:
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First check with your local delivery service or post office.
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Then contact us at support@certified-nutrition.com for assistance.
We will provide Proof of Postage and help you liaise with the courier if necessary.
7. Customs and Import Duties (Non-UK Orders)
If you’re ordering from outside the UK:
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Your order may be subject to import duties, customs fees, and local taxes.
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These charges are your responsibility and must be paid upon delivery.
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We have no control over these fees and cannot predict their amount. Please contact your local customs office before ordering.
8. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, refusal by the recipient, or failure to collect, we will:
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Notify you via email.
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Offer reshipment (at additional shipping cost), or refund the order minus original shipping and return fees.
9. Contact Us
For any shipping-related questions, feel free to contact our team:
Email: info@certified-nutrition.com